The hunt is always on for ways to improve efficiencies while at the same time keeping operating costs under control. Across the steel manufacturing and fabrication industry, training is being embraced as a way to engage employees and improve performance.

Through careful selection and implementation of a training program linked to the company’s vision (eg. “Everyone Contributes To Exceptional Customer Service”) we can attempt to radically reshape our business and attain a significant competitive advantage.

SER® training has been executed over the past six months, gradually engaging our employees to perform the exceptional for our customers. By understanding our customers’ needs and issues we are on a journey of innovation and continuous improvement.

By carefully matching our capabilities to our customers’ needs and issues we continually improve our service offer. Our aim is to be well placed to manage the key challenges, as well as identify and take advantage of the opportunities that lie ahead with our key customers.

We have found, our customers pursue the SER® as a vehicle to look at their business in a different way to make some small changes to reap big rewards. The Steel Efficiency Review® aims to provide recommendations to support our customer’s business and at the same time improve our product and service offer.

To register for the Steel Efficiency Review® click here.

Leave a Reply