With our Steel Efficiency Review® visits, we have found Continuous Improvement must be backed up by leadership, also known as “walking the walk”.
“Walking The Walk” requires the behaviour of going to where the work is being carried out and learning to see the situation in a very different way. This habit is very hard to form, since we tend to rely on assumptions formed from our experience or from what someone has told us based on beliefs rather than facts. It is only when we “Go To See” that we can uncover “Key Findings”.
In the Steel Efficiency Review® our “Key Findings” are backed by evidence gathered during our review process. We then qualify these key findings and ask questions to uncover underlying causes. Two common questions we will ask are:
- What is actually happening and why?
- What should be happening and why not?
The first question defines the current state. We consider the current situation and ask questions to better understand the challenges present. The second question is aimed at defining the ideal or proposed state. The gap between these two conditions is identified and usually accepted by all concerned. The challenge then is how to improve and change operational processes where it counts most. Something we thrive on using the Steel Efficiency Review® when visiting our customers – to address the key challenges and work together to form solutions. It is amazing what can be achieved during this time.
The Steel Efficiency Review® aims to provide recommendations to support our customer’s business and at the same time improve our product and service offer. To register for the Steel Efficiency Review® click here.