If Continuous Improvement is truly your goal it has to be lived, felt, seen and experienced. We have found Continuous Improvement must be backed up by high-level leadership, also known as “walking the walk”.
So what is meant by “Walking The Walk”?
“Walking The Walk” requires the behaviour of going to where the work is being carried out and learning to see the situation in a very different way. This habit is very hard to form, since we tend to rely on assumptions formed from our experience or from what someone has told us based on beliefs rather than facts. It is only when we “Go To See” that we can uncover “key findings”.
In the Steel Efficiency Review® our “key findings” are backed by facts and evidence gathered during our review process. We then qualify these findings and ask more questions to uncover underlying causes. We then attempt to form recommendations with our customers. We have found the two most essential questions we ask are:
- What is actually happening and why?
- What should be happening and why not?
The first question defines the current state. We consider the current situation and ask questions to better understand the challenges present. The second question is aimed at defining the ideal or proposed state. The gap between these two conditions is identified and usually accepted by all concerned. The challenge then is how to improve and change operational processes where it counts most. Something we thrive on using the Steel Efficiency Review® when visiting our customers – to address the key challenges and work together to form solutions. It is amazing what can be achieved during this time.
For more information contact your local SER® representative. If you haven’t registered for an SER® click this link: http://steelefficiencyreview.com.au/register-now/